FAQS
FAQS
1. How do you make sure that the products you are selling are 100% Legit and Authentic ?
At Hype Elixir over the years we have built the team of Authenticators who have vast experience in this domain. Our authenticators check each and every pair manually and check for flaws if any. Over the time we have sold more than 3000+ products and have never received any complaints in terms of authenticity of the product. ( It’s an open challenge if you can find one haha )
2. How do you use technology to check the authenticity ?
Once the item has been manually checked by the authenticators it is put through global third party authentication apps ( these apps are most trusted around the world ) to double sure that you will be receiving authentic products only.
3. What is a legit report of the product ?
Legit Report is a proof of authenticity of the item. With every purchase you receive a unique link which redirects you to the legit report of your particular item. This is how the legit report looks like - https://legitapp.com/en/case/2314386614780772
4. What are the shipping timelines ?
Shipping timeline varies product to product. Most purchases are shipped within 2 to 3 days of the purchase once our authentication process and due diligence is completed. Some items which are rare to find might take 20 working days to ship.
5. What are the payment modes ?
Due to the high value of the products only Prepaid modes of payment are available. You can pay for your purchase via UPI, Net Banking, Debit/Credit Cards
6. What are the customer service timings ?
We are open 24*7 for our customers. For any queries you can whatsapp us at +919244163388 or email us at contact@hypeelixir.com
7. Do I have to pay Custom Duties ?
Absolutely Not, Our office is based in India and all products are dispatched from there.
8. How can I track my order ?
Once your product has been dispatched, you will receive an email with the shipping details
9. Where can I check your reviews ?
You can check our reviews on our public post on Instagram, here is the link for that - https://www.instagram.com/tv/CiYSGW0AYTd/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==